Cancellation of tour booking, by individual (for Private Charters, see below), Between:

• Booking date and 14 days of departure will result in loss of deposit.
• 14 Days to 72 hours before departure, loss of 50% of Ticket Price.
• 72 hours up to departure will result in forfeit of full trip fees.
• Where full payment has been made, and we can re sell the space on the departure, we will refund payments made less 20%. 
  
• The Operator cannot guarantee refund of the travel agent deposit component.

POSTPONEMENT/TRANSFER of a trip by an individual, will be allowed 72 hours prior to departure. Postponements between 24 & 72 hours will be given due consideration based on the merit of the circumstances causing the postponement. In all cases the best advise for a customer is to hold applicable travel insurance.

Please advise guests that the sooner they speak to us in regard to possible delays the easier it is to find suitable options for our guests.

TRAVEL INSURANCE The Operator strongly recommends that guests have travel insurance to:

• cover valuable items, eg. Cameras, Luggage,
• to protect against unforseen cancellations or late arrival into Airlie Beach for any reason which subsequently leads to missing the scheduled departure time,
• cover medical conditions that may occur during carriage, and the associated extra costs of accessing medical care around the islands, including emergency air evacuation.

LIABILITY Guests should note that Sailing can be a dangerous activity and while our crew will make every effort to ensure guest safety, we cannot be accountable for actions of guests that are beyond our control. Guests will be required to complete a pre departure questionnaire, and sign a travel agreement during the check-in process.  The Operator has the applicable Shipowners insurance to cover public liability for our guests and staff. A Copy of the certificate will be forwarded if required.

OPEN DATED VOUCHERS - Are accepted for 2 day 1 night and 2 day 2 night Maxi Sailing and our 3 day 2 night Adventure Sailing Tours. 
Vouchers are valid for 12 months from Issue Date.

Please advise guests travelling on Open Dated Vouchers to book 14 days in advance.  The earlier guests book their tour, the better chance they have of getting the date they request.

Guests should email res@explorewhitsundays.com or ph: 07 4946 4999 with their booking travel date request.  Guests will need to quote their booking reference number at time of making the request.
 

ITINERARIES The Operator reserves the right to alter the tour or the itinerary of any of it's tours and organise alternative carriers to those advertised if necessary.  The Operator will always consider the comfort and safety of guests and staff and as a result, some of the Whitsunday Icons may not be visited if the wind or tidal conditions are not suitable. 

MINIMUM GUEST NUMBERS - Were we do not meet the minimum number of guests to operate a service, it may therefore be necessary to cancel a scheduled departure and to offer an alternative TOUR of similar or higher standard, or alternatively full refund for that tour. Where a tour of lesser standard is arranged, any difference in the ticket prices will be refunded.

ALL GUESTS MUST CHECK-IN BEFORE BOARDING 

Check in is Located at:

Shop 1, 4 The Esplanade Airlie Beach 4802
and open from 7.30am to 8.00pm daily.

Delayed guests should please phone our office on 07 4946 5782  

FOR : 2 day 1 night and 3 day 2 night tours
Check in by 7:30pm latest, the day before travel.
Please note, if possible it is helpful for us if you check-in earlier in the day.

FOR: 2 day 2 night Maxi Sailing tours,  and Solway Lass departures
Check in at least 2.5 hours before departure TIME.