Whitsunday Sailing Tours - Great Barrier Reef Marine Park - Owner Operated Sailing Holidays 
P: +61(0)7 4946 5932   e: res@explorewhitsundays.com

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Shop 1, 4 Airlie Esplanade
Airlie Beach Queensland

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Sailing the Whitsundays

Explore Whitsundays - Terms and Conditions and Travel Policies.

Cancellation Policy for Individual Travellers.

  • We RECOMMEND ALL GUESTS take Travel Insurance for Cancellations 
  • Cancellations from 30 to 60 days of departure will result in loss of 25% of ticket price.
  • 14 to 30 Days before departure, loss of 50% of ticket price.
  • 14 days to departure will result in forfeit of full trip fees.
  • Where full payment has been made, and we can re sell the space on the departure, we will refund ticket price less 20% (not including commissions or bank fees).  
  • The Operator cannot guarantee refund of the travel agent deposit component.

POSTPONEMENT/TRANSFER of a trip by an individual, will be allowed 14 days prior to departure, so long as we have capacity on the alternative date. An Admin Fee ($40) may be appplied to postponements or transfers.  Postponements under 14 days before deparure will be given due consideration based on the merit of the circumstances causing the postponement, such as a medical emergency. In all cases the best advise for a customer is to hold applicable travel insurance and the final discretion remains with the Operator of the tour.

Please advise guests that the sooner they speak to us in regard to possible delays the easier it is to find suitable options for our guests.


Private Charter Booking Conditions and terms
:

  • Booking will be confirmed on payment of deposit.
  • Balance payments to be made in full 30 days before charter commencement.
  • Cancellations greater than 60 days before departure result in loss of 50% of deposit.  Cancellations 30 to 60 days before departure result in loss of deposit.  ONCE balance payment has been made, and within 30 days of departure date will result in forfeit of Full Charter Price.  We highly recommend all charterers have travel insurance to protect against unexpected cancellations.


TRAVEL INSURANCE The Operator strongly recommends that guests have travel insurance to:

  • cover valuable items, eg. Cameras, Luggage,
  • to protect against unforseen flight or coach cancellations, road closures or late arrival into Airlie Beach for any reason which subsequently leads to missing the scheduled departure time,
  • cover medical conditions that may occur during carriage, and the associated extra costs of accessing medical care around the islands, including emergency air evacuation.
  • cover against an emergency where you need to return home urgently, eg. a family member becomes very ill.

Please ensure that the guests understand the details of the cover included for the Travel Insurance to ensure that it covers the above, for their peace of mind.
 


LIABILITY Guests should note that sailing, snorkelling and aquatic activities can be a dangerous and while our crew will make every effort to ensure guest safety, we cannot be accountable for actions of guests that are beyond our control. Guests will be required to complete a pre departure questionnaire, and sign a travel agreement during the check-in process. Guests should be aware that marine stingers and other marine life live in the oceans.   The Operator has the applicable Shipowners insurance to cover public liability for our guests and staff. A Copy of the certificate will be forwarded if required.

ITINERARIES AND WEATHER The Operator reserves the right to alter the tour or the itinerary of any of it's tours and organise alternative carriers to those advertised if necessary.  The Operator will always consider the safety of guests and staff and as a result, some of the Whitsunday Icons may not be visited if the wind, visibility or tidal conditions are not suitable or parts of the park have been closed by the managing authority.  If it is raining, our tours still operate, as the guests can still experience the Whitsundays, including swimming and bush walking.  If the winds are light, the tours will still run, however, it will be necessary to use the motors on the boats to get to the stops around the islands.  We do not provide any guarantee that the winds will be consistent and from the correct direction to make sailing always possible. The Whitsundays is deemed partially smooth waters and tours will only be cancelled if the Regional Harbour Master closes the area due to gale warnings.

MINIMUM GUEST NUMBERS - Were we do not meet the minimum number of guests to operate a service, it may therefore be necessary to cancel a scheduled departure and to offer an alternative TOUR of similar or higher standard, or alternatively full refund for that tour. Where a tour of lesser standard is arranged, any difference in the ticket prices will be refunded.


GUEST BEHAVIOUR
The Operator has the right to refuse boarding of guests who arrive intoxicated or who are under the influence of illegal substances.  While on Tour, Guests must abide by instructions from the Crew.  Guests must also abide by the Law and public nuisance, harassment, abusing our staff or anti-social behaviour will not be tolerated.  Guests who refuse to follow instructions and jeopardise the safety and security of Crew, Guests, Themselves or the Vessel may be restrained and / or removed from the tour.  All associated costs of removal will be borne by the guest and no refund of ticket monies will be provided.

ENGLISH LANGUAGE COMPREHENSION: Because many of the tours we offer are low guest numbers with sometimes only 2 crew,  it is very important that the guests have basic English understanding. Guests will spend time snorkelling and swimming and it is critical for their safety that they follow the instructions from the crew, while they are participating in the activities.  If customers cannot understand English, it is important that a companion travelling can speak english and translate for the non english speaking guest. We do have snorkelling summaries in other languages, which are provided for guests to read. If guests have any concerns at all, please contact us.  
 


OPEN DATED VOUCHERS - Are accepted for 2 day 1 night and 2 day 2 night Maxi Sailing and our 3 day 2 night Adventure Sailing.  Vouchers are valid for 12 months from Issue Date.

Please advise guests travelling on Open Dated Vouchers to book 14 days in advance.  The earlier guests book their tour, the better chance they have of getting the date they request.

Guests should email 
res@explorewhitsundays.com or ph: 07 4946 4999 with their booking travel date request.  Guests will need to quote their booking reference number at time of making the request.
 


GUEST BED OR CABIN ALLOCATION - We will always try our best to accomodate our guests cabin requests, however, due to operational issues we can never 100% guarantee that the requested cabin or bed will be available.  In the situation where a class of cabin is not available and if a downgrade was the case, refund of the difference in ticket price would be made.  Where multi share cabin classes are advertised and ticket prices are the same, we cannot guarantee the number of beds in the Multi Share cabin.  Where multi share cabin fares are selected, and the guests do not wish to have other guests in the cabin, the only way to guarantee the cabin for sole use of the party is to pay for the additional bed in the cabin. 


CHECK OUT TIMES

The Operator will ask guests to vacate their accommodation and pack up their luggage on the final day, to allow commencement of accommodation servicing.

For 2 Day 1 Night, 2 Night and 3 Night Tours, on the final morning after breakfast, guests will be asked for their linen and may be asked to pack up their personal belongings.

For Solway Lass Guests, after lunch on the final day, guests will be asked to pack their luggage and vacate the cabin so servicing can be started. 
 


GUESTS FOR OVERNIGHT EXTENDED TOURS MUST CHECK-IN BEFORE BOARDING 

Check in is Located at: Shop 1, 4 Airlie Esplanade Airlie Beach 4802 and open from 7.30am to 7.00pm daily.

Delayed guests should please phone our office on 07 4946 4999 or 4946 5782  

FOR : 2 day 1 night and 3 day 2 night tours, Check in by 6.50pm latest, the day before travel.
Please note, if possible it is helpful for us if you check-in earlier in the day.

FOR: 2 day 2 night Sailing, Prima Sailing, 2 or 3 night Catamaran tours, and Solway Lass departures
Check in at least 2.5 hours before departure TIME.
 If possible, please check-in earlier.

Guests on our Day Tours can check-in on-line.
 


Explore Whitsundays - Children and Age Range Conditions.

The following is the recommended policy for children and age range restrictions on the vessels for bookings by the bed or by the cabin. We stress it is important to contact our Reservations on a case by case basis as the owner/operator of the vessel may be flexible based on the load factors, time of year, ages of children, the number of children to travel, and other age range restrictions may be amended.

Southern Cross & Whitsunday Bullet : Suitable for all ages, guests require moderate levels of fitness to get up the boarding ladders and complete the bushwalks. Children 4 to 15 can travel with their parents on child rates.  

Solway Lass : Suitable for all ages, guests require moderate levels of fitness to get up the boarding ladders. Children 3 to 14 can travel with their parents. Some cabins have a double with single above. 2 adults and 1 child rate is available. If a child takes a adult bed, then the full adult ticket price would apply. 

Prima : Generally ages 18 to 40 ish, however, children 4 and over can travel with an adult at full adult fares.

Eureka Generally ages 18 to 40 ish, children 12 and over can travel with an adult at full adult fares.

Ragamuffin II : Generally ages 18 to 40 ish, children 12 and over can travel with an adult at full adult fares.

Powerplay: 18 to 35s only

General age range for the following vessels is 18 to 35: however we can make exceptions so long as the guests understand that these trips can be very social and there are a lot of younger adults on board.

Adventurer: Generally 18 to 35s, children 15 and over can travel with an adult at full adult fares.

Maxis: Siska, Hammer, British Defender, Boomerang, Broomstick, Condor : Children 15 and over can travel with an adult at full adult fares.

Hammer: has a cabin that has a double with 2 single beds, families with kids aged 10 to 15 with 2 adults can book this cabin.  It has a share bathroom.

Atlantic Clipper & New Horizon: Children 15 and over can travel with an adult at full adult fares, but we cannot stress enough that this is a highly social trip with young adventure travellers who do let their hair down and have a party on one of the evenings.

Whitsunday Blue & Whitsunday Bliss: Tour designed for couples market, general policy is not to take children on FIT departures. 
 

PRIVATE CHARTERS : With Private Charters age restrictions are removed, because the charterer is making arrangements with who they want to travel on their charter.

Any questions or enquiries, please call us on 07 4946 4999 or email bookings@explorewhitsundays.com

 

Explore Whitsundays Group - Sailing Adventures of the Whitsunday Islands Queensland
Inbound Tour Operator Licence is 3368695.

Shop 1, 4 Airlie Esplanade Airlie Beach Qld 4802
Prices in $aud per person. Prices are valid until 31 Mar 2018.
Cancellation fees apply, please see conditions and terms
Credit Card payments incur a 2% transaction fee.
Please note, prices may increase at anytime or specials may be released based on demand.

Our Whitsunday Sailing Tours Include: Service of Captain and Crew, Meals, Snorkelling Equipment,
Wet Suit hire, Linen (please bring Beach Towel), Marine & National Park Fees. The following tours 
also include Local Transfers from Airlie Beach to the Marina and return:
Southern Cross, Solway Lass, Whitsunday Bliss and Whitsunday Bullet. 
Scuba Dives of the Whitsundays are payable on board.

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