Ph:   +61(0) 7 4946 5782
Fax: +61(0) 7 4946 4722

Shop 1, 4 The Esplanade
Airlie Beach Queensland
 
  
 
 
 
 

 
 
 
 
 Whitsunday Sailing Tours & Holidays - Trade Website www.explorewhitsundays.com  Brochure Downloads  

Explore Whitsundays - Terms and Conditions.

Cancellation of tour booking, by individual (for Private Charters, see below), Between:

  • Booking date and 14 days of departure will result in loss of deposit.
  • 14 Days to 72 hours before departure, loss of 50% of Ticket Price.
  • 72 hours up to departure will result in forfeit of full trip fees.
  • Where full payment has been made, and we can re sell the space on the departure, we will refund payments made less 20%. 
  • The Operator cannot guarantee refund of the travel agent deposit component.

POSTPONEMENT/TRANSFER of a trip by an individual, will be allowed 72 hours prior to departure. Postponements between 24 & 72 hours will be considered based on the merit of the circumstances causing the postponement.


Private Charter Booking Conditions:

  • Booking will be confirmed on payment of deposit.
  • Balance payments to be made in full 30 days before charter commencement.
  • Cancellations ONCE balance payment has been made, and within 30 days of departure date will result in forfeit of Full Charter Price.  We highly recommend all charterers have travel insurance to protect against unexpected cancellations.

LIABILITY Guests should note that Sailing can be a dangerous activity and while our crew will make every effort to ensure guest safety, we cannot be accountable for actions of guests that are beyond our control. Guests will be required to complete a pre departure questionnaire, and sign a travel agreement during the check-in process.  The Operator has the applicable Shipowners insurance to cover public liability for our guests and staff. A Copy of the certificate will be forwarded if required.


TRAVEL INSURANCE The Operator strongly recommends that guests have their own travel insurance to cover valuable items, eg. Cameras, and to protect themselves against unforseen late cancellations or medical conditions that may occur during carriage, and the associated extra costs of accessing medical care around the islands.

GUEST BEHAVIOUR The Operator has the right to refuse boarding of guests who arrive intoxicated or who are under the influence of illegal substances.  While on Tour, Guests must abide by instructions from the Crew.  Guests must also abide by the Law and public nuisance, harassment, or anti-social behaviour will not be tolerated.  Guests who refuse to follow instructions and jeopardise the safety and security of Crew, Guests, Themselves or the Vessel may be restrained and / or removed from the tour.  All associated costs of removal will be borne by the guest.
 


OPEN DATED VOUCHERS - Are accepted for 2 day 1 night and 2 day 2 night Maxi Sailing and our 3 day 2 night Adventure Sailing Tours. 
Vouchers are valid for 12 months from Issue Date.
Please advise guests travelling on Open Dated Vouchers to book 14 days in advance.  The earlier guests book their tour, the better chance they have of getting the date they request.
Guests should email res@explorewhitsundays.com or ph: 07 4946 4999 with their booking travel date request.  Guests will need to quote their booking reference number at time of making the request.
 


ITINERARIES The Operator reserves the right to alter the tour or the itinerary of any of it's tours and organise alternative carriers to those advertised if necessary.  The Operator will always consider the comfort and safety of guests and staff and as a result, some of the Whitsunday Icons may not be visited if the wind or tidal conditions are not suitable. 

For Whitsunday Magic on the REEF Cruise, where the winds raise to between 15 to 20 knots, we may not go to the Outer Reef as the conditions simply become too uncomfortable for the guests.  In this instance, the Reefs which are located off Hook Island, Hayman Island, Black Island and Langford Reef provide great variety and a memorable experience.

CHECK OUT TIMES

The Operator will ask guests to vacate their accommodation and pack up their luggage on the final day, to allow commencement of accommodation servicing.

For 2 Day 1 Night, 2 Day 2 Night and 3 Day 2 Night Tours, on the final morning after breakfast, guests will be asked for their linen.

For Solway Lass Guests, after lunch on the final day, guests will be asked to pack their luggage and vacate the cabin so servicing can be started.

For Whitsunday Magic Guests, at 11:00am on the final day, guests will be asked to pack their luggage and vacate the cabin so servicing can be started.
 


ALL GUESTS MUST CHECK-IN BEFORE BOARDING 

Check in is Located at:

Shop 1, 4 The Esplanade Airlie Beach 4802
and open from 7.30am to 8.00pm daily.

Delayed guests should please phone our office on 07 4946 5782  

FOR : 2 day 1 night and 3 day 2 night tours
Check in by 7:30pm latest, the day before travel.
Please note, if possible it is helpful for us if you check-in earlier in the day.

FOR: 2 day 2 night Maxi Sailing tours, Solway Lass and Whitsunday Magic departures
Check in at least 2.5 hours before departure TIME.  
 

 

Explore Whitsundays Group - Sailing Adventures of the Whitsunday Islands Queensland

Shop 1, 4 The Esplanade Airlie Beach Qld 4802

Prices in $aud per person.  Ticket price is payable at time of booking. 
Local Fees are payable on Check-in. 2009/2010 prices are valid until 31 Mar 2010.
Local Fees are: 2 Day 1 Night sailing = $40, 2 Day 2 Night sailing = $54,
3 Day 2 Night sailing = $60, Solway Lass and Whitsunday Magic = $70
Credit Card payments incur a 1.75% transaction fee.

Whitsunday Sailing Tours Include:
Service of Captain and Crew, All Meals,
Snorkelling Equipment and Instruction,
Linen (please bring Beach Towel).
Tours of 3 days 2 nights or longer also include
Local Transfers from Airlie Beach to the Marina and return
 

Explore Whitsundays Group - Sailing Adventures of the Whitsunday Islands Queensland

Shop 1, 4 The Esplanade Airlie Beach Qld 4802

Prices in $aud per person.  Ticket price is payable at time of booking. 
Local Fees are payable on Check-in. 2009/2010 prices are valid until 31 Mar 2010.
Local Fees are: 2 Day 1 Night sailing = $40, 2 Day 2 Night sailing = $54,
3 Day 2 Night sailing = $60, Solway Lass and Whitsunday Magic = $70
Credit Card payments incur a 1.75% transaction fee.

Whitsunday Sailing Tours Include:
Service of Captain and Crew, All Meals,
Snorkelling Equipment and Instruction,
Linen (please bring Beach Towel).
Tours of 3 days 2 nights or longer also include
Local Transfers from Airlie Beach to the Marina and return
 

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